Why Reliable Service Starts with Reliable Documentation

If you’ve ever had your scales serviced and calibrated, you know the value of good documentation. Service and Calibration documentation is your safety net and your record of compliance.

If you haven’t had your scales serviced and calibrated recently, read more about the reasons to do so in our Service & Calibration blogs.

At AWM, our service and calibration documentation are clear, compliant, and fully traceable, helping you meet your audit requirements, maintain reliability and minimise downtime.

This blog explains why proper documentation is important, and how this, alongside our excellent service and calibration packages make for a trustworthy combination.

Certificates You Can Trust

After every calibration, you receive a certificate that is:

• Fully traceable to national standards
• Compliant with the UK Weighing Federation Code of Practice
• Generated using certified test weights

We’re also ISO 9001:2015 accredited, and our service and calibration processes are audited annually, meaning you can trust us to provide consistent quality and reliability in everything we do.

Saving You Time, Money, and Headaches

High-quality service documentation also supports cost savings and operational safety:

• Safety first: RAMS (Risk Assessment Method Statements) provided for all on-site visits

• Reduce service costs with smart scheduling and preventative health checks
• UKMB accreditation, keeping your operation compliant and your auditors happy

Well-structured documentation ensures that your equipment remains compliant, safe, and efficient throughout its lifecycle.

On-Site Service That Covers Everything

A calibration visit from AWM covers more than just ticking boxes, we make life as easy as possible for you and provide peace of mind that you are meeting all your quality and legal obligations:

• No hidden costs, our quotes include everything that you will need
• Always on time, we deliver what we promise
• Planned scheduled mean travel costs are reduced (we handle the logistics; you handle your business)
• Certified test weights and equipment, fully traceable to national standards
• Friendly, highly trained and experienced engineers who can explain what’s happening without the jargon

This approach ensures every calibration is precise, professionally delivered, and aligned to your operational needs.

Verification Without the Wait

Always having to wait for an external Trading Standards Officer to complete your service?

Our engineers are accredited under the Non-Automatic Weighing Instruments Regulations 2016, meaning they can verify scales on-site, saving you the downtime and sending chasing emails to a TSO.

Plus, we offer:

• Emergency callouts for those “oh no” moments
• Remote technical support if the problem is digital, not physical
• Both on-site and back-to-base options, depending on your preference

This flexibility ensures that your equipment is maintained efficiently, without compromising accuracy or compliance.

Packages That Fit Your Operation

One size never fits all, so we create service packages around your business needs:

• One-off annual checks if you just want a yearly calibration certificate
• Contract packages for routine health checks, software support, and ongoing monitoring
• Subscription-style support with remote access, keeping your equipment going
• Out-of-hours packages – with up to 24/7 support when required
• Automatic reminders for re-calibration, so you can forget about remembering

Our flexible packages are about keeping your equipment accurate without making it your full-time job.

Why It Matters

At the end of the day, accurate service documentation alongside our servicing and calibration packages means confidence in your weighing equipment. You know your scales are functioning correctly, your calibrations are traceable, and your operations are running smoothly.

AWM makes the process simple, actionable, and trustworthy. Check out further information about our Service & Calibrations here [link].

Fill in the form below or contact us at sales@awmltd.com or 01284 701222 to discuss your servicing needs for your business.