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Support

AWM is committed to providing exceptional support to ensure that our clients’ equipment has maximum uptime, and their processes operate smoothly and efficiently. Our team offers expert advice, troubleshooting, and responsive assistance, covering everything from setup and calibration to software updates and maintenance, in-person, over the phone, and with remote access.

We understand that each business is unique, and we tailor our support services to meet specific requirements, offering phone support, on-site visits, and remote assistance. AWM’s dedicated support helps businesses minimise downtime, optimise equipment performance, and gain confidence in their operations.

Product Support

Once logged into your dealer account all technical manuals, type approval certificates and pricing details can be found on the individual product page.

1. For information on Product Returns and Product Warranty please click here.

2. Remote Support Software

Click this link to run our remote support software when directed by your Technical Support Agent.

Support Contacts

Your contacts at AWM for Technical and Product Support are listed below.

Sales SupportContactPhone Number
General Sales Enquiries

Axle and Vehicle Weighing

Custom Solutions and Consultancy

Dimensioning and Sortation

Sales Team01284 701222 – Option 1
Technical SupportContactPhone Number
Service, Calibration and Technical Advice

Weight Indicators, Remote Displays, Setup and Calibration

Platforms Scales, Bench Scales and Workshop

Dimensioning and Sortation

Service Team01284 701222 – Option 2
Admin and Office SupportContactPhone Number
General Enquiries

Order Status, QA, and Returns

Office Team01284 701222 – Option 3
Accounts Queries and Credit Control01284 701222 – Option 4

Alternatively, please fill in the form below and we will come back to you.

Click here to view our full range of weighing products and solutions, or alternatively Contact us to discuss your requirements

Contact Us