Support
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  • Product Support

    • Product Support

    Once logged into your dealer account all technical manuals, type approval certificates and pricing details can be found on the individual product page.

    1. For information on Product Returns and Product Warranty please click here.

    2. Remote Support Software 

    Click to download Supremo Remote Support    Click here to run our remote support software when directed by your Technical Support Agent.  

     

    3. Support Contacts

    Your contacts at AWM for Technical and Product Support are listed below. 

    Technical Support Contact Phone Number Email Address
     Service Queries and General Technical Advice  Service Team  01284 701222  service@awmltd.com
     Weight Indicators, Remote Displays, Setup and Calibration 
    		  Mark Worrow  01284 717791  mark@awmltd.com
     Platforms Scales, Bench Scales and Workshop related queries  Chris Lawrence   01284 701222  chris@awmltd.com
     Software Applications (Cardinal 825 and 788)
     Software Team
     01284 701222
     software@awmltd.com
     Software (WinVRS and PC Software) and Concrete Batching  Graham Spink  01284 717799  graham@awmltd.com
     Process Control Solutions and Medical Scales  James Hobbs   01284 717797  james@awmltd.com
    Admin and Office Support Contact Phone Number Email Address
     General Enquiries  Office Team  01284 701222  info@awmltd.com
     Delivery Times, Despatch Information and Order Confirmations  Lee Cable  01284 717795   lee@awmltd.com 
     QA Issues, ISO and Product Returns  Nikki Meekings   01284 717790  nikki@awmltd.com 
     Accounts Queries and Credit Control  Andrew Collins   01284 717793  andrew@awmltd.com