Quick Quote

Product Support

Once logged into your dealer account all technical manuals, type approval certificates and pricing details can be found on the individual product page.

1. For information on Product Returns and Product Warranty please click here.

2. Remote Support Software 

Click to download Supremo Remote Support    Click here to run our remote support software when directed by your Technical Support Agent.  


3. Support Contacts

Your contacts at AWM for Technical and Product Support are listed below. 

Technical Support Contact Phone Number Email Address
 Service Queries and General Technical Advice  Service Team  01284 701222
 Weight Indicators, Remote Displays, Setup and Calibration 
 Mark Worrow  01284 717791
 Platforms Scales, Bench Scales and Workshop related queries  Chris Lawrence   01284 701222
 Software Applications (Cardinal 825 and 788)
 Software Team
 01284 701222
 Software (WinVRS and PC Software) and Concrete Batching  Graham Spink  01284 717799
 Process Control Solutions and Medical Scales  James Hobbs   01284 717797
Admin and Office Support Contact Phone Number Email Address
 General Enquiries  Office Team  01284 701222
 Delivery Times, Despatch Information and Order Confirmations  Lee Cable  01284 717795 
 QA Issues, ISO and Product Returns  Nikki Meekings   01284 717790 
 Accounts Queries and Credit Control  Andrew Collins   01284 717793